BUFFALO – HVAC TECHNICIAN

At One Hour Heating & Air Conditioning® the customer comes first. That is why we made the decision to join U-Win. U-Win is a customer advocacy group. They are there to back up our 100% satisfaction guarantee if we do not. It is for the protection of the client. One Hour Heating & Air Conditioning® also offers 24/7/365 service. When you call us, you will always speak to a live person, who is employed by our company and is ready to handle any need you may have. We do not charge our clients extra to come out on night and weekend calls. This helps make our outstanding services affordable. All of our technicians are drug free and criminally background tested. We find that our clients appreciate that we care about the safety of them and their families. Finally, we have many different financing options available to those who qualify for those larger jobs. Please call for details.

AWARDS AND AFFILIATIONS
• We recently received an award for sponsoring a Hamburg Little League team for 35 consecutive years.
• About 2 years ago we received an award for 35 consecutive years as a member of the Hamburg Chamber of Commerce

STAFF

ABBEY – CCR

Hi, my name is Abbey. I have worked for this company for 11 years now in addition to working in customer service for 15 years. I like working for this company because of the 100% satisfaction guarantee to the client. You absolutely cannot lose by doing business with us.

ELIJAH HUMMINGBIRD – INSTALLATION TECHNICIAN

Elijah Hummingbird: Assistant Installer Elijah started with us in August of 2011. He comes to us with lots of experience and we are very happy to have him on board.

JOHN AND BARB MOORE – OWNER

We have been in the customer service industry for over 16 years. We really value the client relationships that we have been able to build over the years. We love that the franchise is very customer service orientated and will always do what is right for the client.

JULIE RIVERA – DISPATCHER-CSR

Julie Rivera is the dispatcher for both Ben Franklin Plumbing and One Hour. She was voted Rookie of the Year in 2008 and Most Valuable Employee in 2009.

MIKE THURBER – HVAC TECHNICIAN

Mike Thurber: HVAC Technician. Mike has been in the HVAC service for 27 years now. He is very knowledgeable. He has added a lot of value to our company with all of his experience and knowledge.

TOM – TECHNICIAN

I have been in the construction business for over 10 years and have been a heating and cooling tech for 6 years. I have much experience in different areas of this field. I love providing great customer service and I like to ensure that our customers are more than satisfied with the service that they receive.

WARREN HERDIC – GENERAL MANAGER

Warren Herdic started off as a plumber in the field in 2006. A few years later he was promoted to service manager for Benjamin Franklin Plumbing. Effective July 1, 2011 he is the General Manager for Ben Franklin and One Hour.

DANIEL DUFFY – LEAD INSTALLER
Daniel Duffy: Lead Installer Dan has ten years experience installing furnaces, air conditioners, boilers and air handlers. He too brings a ton of experience and knowledge with him.

SCOTT SKORA – TECHNICIAN

Hello. My name is Scott Skora. I’ve been with One Hour Heating & Air Conditioning® for 8 years. I had an additional 2 years of vocational school for this trade where I graduated top of my class with a 98 average. I always look forward to doing the best work for each and every client!

SEAN LAFFERTY – COMFORT ADVISORSean Lafferty: Comfort Advisor. Sean has been in sales for 9 years now. He is excellent at helping clients fulfill their needs with his low pressure approach.